Delivery-Driven Policy
Policymaking is in a quiet crisis.
Too often, government policies do not live up to their intent due to a key disconnect between policymakers and government delivery.
How might the shift to a digital world affect government’s ability to implement policy?
Practicing delivery-driven policymaking means bringing user-centered, iterative, and data-driven practices to bear from the start and throughout. It means getting deep into the weeds of implementation in ways that the policy world has traditionally avoided, iterating both on policy and delivery.
By tightly coupling policy and delivery, governments can use data about how people actually experience government services to narrow the implementation gap and help policies get the outcome they intend.
