We are redesigning how people access social safety net benefits in states across the country.
- Strategic field research. We conduct state-based field research to help agency leaders dig deep into the programs they manage, uncover new opportunities, surface the challenges that caseworkers face, and identify the evidence-based paths toward truly integrated benefits delivery.
- Pilots. Based on the findings of field research, we will rapidly prototype open-source tools in partnership with state agencies. Each prototype will seek to catalyze a more human-centered design of benefit systems.
- Special Convenings. To share our open source software and the insights our work generates, we will convene leaders across local, state and federal government to build connections and leverage what works.
These principles represent Code for America’s vision for the Integrated Benefits Initiative. The principles are intended to describe outcomes of an improved system where the user experience and user needs are placed at the center of what and how we build. User needs reflect those of clients, workers, and state and federal leaders while outcomes enable all relevant characteristics of the system—people, processes, IT, and policy—to meet those needs.
Want to learn more about the Integrated Benefits Initiative? Watch the video.
Support is provided by the Chan Zuckerberg Initiative, helping shape a world that is just, inclusive, and full of opportunity for all people.
Additional support is provided by the Walmart Foundation and the United States Department of Agriculture Food and Nutrition Service.