Oakland has joined with Code for America on two partnerships: a fellowship in 2013 focused on improving its public records and the Digital Front Door initiative.
Digital Front Door initiative
The City of Oakland is undertaking a redesign of its main website. Municipal websites are the digital front door to a city - a place for sharing information, conducting business, and collecting feedback about what residents want and need. Both residents and public servants were frustrated with the current website. Top concerns for residents centered around information architecture: it’s difficult to find things that they were looking for either via search or the site’s main navigation.
Code for America is helping the city create a beta site that meets the needs of its users.
Senior Director of Community Engagement, Code for America
Front-end Developer, Code for America
Former User Experience Lead, Code for America
Content and Community Manager, Code for America
— Deanna J. Santana, City Administrator, City of Oakland
2013 Fellowship in Oakland
In 2013, the City of Oakland recognized the need to digitize and improve its public records program. City staff were often unable to navigate the system and the information that was buried in a difficult-to-use website. The public was left wondering how long it would take for the request to be fulfilled. The City of Oakland partnered with Code for America to improve its public records request.
The team built RecordTrac to make it easier for citizens to submit requests and for city staff to manage the fulfillment. City staff can now upload links or documents, send requests to other departments, ask a requester questions, explain whether the information is available online or in paper format, and track the request timing / fulfillment. RecordTrac is widely used across departments to facilitate better relationships between the community and city.
Local team leads
- Karen Boyd, Director of Communications, City of Oakland
- Nicole Neditch, Online Communications Officer, City of Oakland