Summit workshops are interactive professional development opportunities led by government and technology leaders striving to design a better government. Morning and afternoon workshops are offered a la carte on Wednesday, March 11.

Enjoy 101-level introductions to general topics such as product management, user research and prototyping, as well as intermediate and advanced workshops covering the hiring pipeline, emerging technology, security and tech policy. Expect in-depth learning, interactive components, and leaving with new skills and new peers.

Purchase workshop tickets on March 11 as an add-on to your general Summit experience on March 12 and 13. As you purchase, select a single session or put together a full two-workshop day. Consider inviting a colleague to join you, or divide and conquer, taking different sessions for more learnings to bring back to your team. 2020 workshop facilitators will be updated soon.

Past workshop facilitators include:

  • Sharon Kennedy Vickers, Chief Information Officer, City of Saint Paul
  • Mika Shah, Lead Product & Data Counsel, Mozilla
  • Jez Humble, Advocate, Google Cloud
  • Lynn Overmann, Vice President of Criminal Justice, Arnold Ventures
  • Andrew Marshall, Director for Leadership Development, Partnership for Public Service
  • Amber Reed, Chief Service Designer, City and County of San Francisco’s Whole Person Care Pilot

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This year's workshops

Morning Workshops

Best Practices for Technology Procurement

This workshop introduces the best practices for breaking up large procurements at all levels of government and recasting them for success. You'll learn about the differences between and how and when to buy platform as a service (PaaS), software as a service (SaaS), infrastructure as a service (IaaS) and custom software or development, and wll leave with new procurement strategies and sample language to use.

  • Date: March 11, 2020
  • Time: 9:30am – 12:30pm
  • Presenters:
    • Randy Hart, Procurement Lead, 18F (invited)
    • Robin Carnahan, Director, State and Local Practice, 18F (invited)
    • Waldo Jaquith, Technical Lead, State and Local Practice, 18F (invited)

Evaluating Emerging Technologies

This workshop introduces easy, practical principles to help you to tell the difference between hype and reality with emerging technologies. Learn about the technologies that work behind smart cities, when blockchain might be useful, and what to do with pitches for voice assistants, chatbots and machine learning. You'll leave with a framework for assessing technologies and confidence in making smarter and more strategic decisions.

  • Date: March 11, 2020
  • Time: 9:30am – 12:30pm

Introduction to The Digital Service Approach

This introductory workshop will be essential for anyone looking to understand the holistic digital service approach. You’ll learn about the principles, history and goals of the approach through the lens of a range of organizations, including the US Digital Service and its sister agency, 18F, state and city-based digital services, and the UK’s Government Digital Service and international efforts. You’ll also learn how all four Summit tracks - Design + Delivery, Civic Innovation + Data, Operations + Management, and Technology + Policy -work together to create successful, transformative digital services.

  • Date: March 11, 2020
  • Time: 9:30am – 12:30pm
  • Presenters:
    • Cori Zarek, Director, Digital Service Collaborative, Georgetown Beeck Center for Social Impact + Innovation
    • Stephanie Nguyen, Research Scientist and UX Designer, MIT

Managing Successful Multi-disciplinary Teams

This introductory workshop for managers and leaders will help you understand the essential skills and knowledge you need to succeed in a multi-disciplinary environment. You’ll explore specific ways to apply skills and knowledge in a real-life team context, and leave with stronger self-awareness as a leader.

  • Date: March 11, 2020
  • Time: 9:30am – 12:30pm
  • Presenters:
    • Andrew Marshall, Director for Leadership Development, Partnership for Public Service
    • Virginia Hamilton, Strategic Advisor, Partnership for Public Service

Policy + Tech: How Do We Successfully Infuse Tech Expertise in Policymaking?

Connecting deep tech expertise into advocacy is critical in ensuring that policies at the local, state, and federal level reflect the realities of a technology ecosystem that is evolving at breakneck pace - but making those connections in practice is challenging. This session will feature seasoned tech policy advocates and technologists and the opportunity to workshop strategies for successful and sustainable collaborations.

  • Date: March 11, 2020
  • Time: 9:30am – 12:30pm
  • Presenters:
    • Sarah Morris, Director, Open Technology Institute, New America
    • Vivian Graubard, Director of Strategy, Public Interest Technology, New America

Success in Modernization Projects: Finding the Throughlines

It often feels like modernization projects have many ways to fail and few to succeed—the throughlines of success can be difficult to find. This workshop is for folks who are charged with planning, evaluating, or executing modernization projects. The facilitators will walk through multiple modernization case studies from work with Department of Veterans Affairs, Centers for Medicare & Medicaid Services, and the State of Vermont, and offer lessons learned. The workshop will be a mixture of presentation and participation, and participants are encouraged to bring their own modernization challenges for group discussions. Participants will leave armed with guidelines for planning and executing successful modernization efforts, including how to build healthy team dynamics in high-pressure environments. 

  • Date: March 11, 2020
  • Time: 9:30am – 12:30pm
  • Presenters:
    • Alex Prokop, Engineering Lead, Nava Public Benefit Corporation
    • Athanasia (Thani) Boskailo, Director of Operations, Vermont Health Access

Understanding Data Protection and Privacy

The introductory workshop will cover basic data practice principles in a digital service environment. You'll learn operational tips on how to implement a data practice, security practices and considerations, and effective ways of communicating data collection and use with stakeholders and partners.

  • Date: March 11, 2020
  • Time: 9:30am – 12:30pm
  • Presenters:
    • Alicia Gray, Senior Manager, Trust and Privacy, Mozilla

Afternoon Workshops

Best Practices for Securing Government Products and Services

This mid-level workshop will introduce the concepts behind making security part of the product development process. You'll learn what contemporary security threats look like, and how to apply key modern principles and processes to protect your services.

  • Date: March 11, 2020
  • Time: 1:30pm – 4:30pm

Growing Successful, Innovative, Teams

This introductory workshop for managers and leaders will cover the basic principles of building and expanding successful multi-disciplinary digital service teams. You’ll learn about the hiring pipeline, skills and knowledge development, management challenges and solutions, all with a view towards strategically and sustainably changing organization culture.

  • Date: March 11, 2020
  • Time: 1:30pm – 4:30pm
  • Presenters:
    • Jennifer Anastasoff, Executive Director, Tech Talent Project

Introduction to Design Thinking and User-Centered Design for Government

This workshop introduces the principles, tools and techniques of design thinking and user-centered design that will help you gain empathy for your users, work strategically and rethink how government delivers outcome-focused services. Learn how to spot pain points, turn them into opportunities and start a radical shift in how you, your team, and your organization works and thinks.

  • Date: March 11, 2020
  • Time: 1:30pm – 4:30pm
  • Presenters:
    • Carmen Bocanegra, Senior User Experience Designer, Truss
    • Monica Finc, Senior User Experience Designer, Truss

Introduction to Product Management

This workshop introduces product management as a discipline for civil servants. Learn why product management is critical in government and create a path forward for developing your skills.

  • Date: March 11, 2020
  • Time: 1:30pm – 4:30pm
  • Presenters:
    • Ayushi Roy, Product Manager, 18F (invited)
    • Nikki Lee, Lead Product Manager, 18F (invited)

Introduction to Prototyping Products and Services

This workshop introduces how prototyping can be used for aligning stakeholders, rapid learning and discovering potential solutions. From defining problems to generating hypotheses, quick hand-drawn sketches to clickable prototypes, you'll learn how to create prototypes, how to learn from them, and how to communicate their value to stakeholders.

  • Date: March 11, 2020
  • Time: 1:30pm – 4:30pm
  • Presenters:
    • Alexis James, Senior Product Manager, Ad Hoc

Introduction to Successful Data Sharing

This introductory workshop will cover the principles of data governance and data strategy for successful data sharing. You'll leave with an understanding of what makes for practical and successful governance principles and data strategies.

  • Date: March 11, 2020
  • Time: 1:30pm – 4:30pm
  • Presenters:
    • Natalie Evans Harris, Co-Founder and Head of Strategic Initiatives, BrightHive, Inc

Universities + Public Interest Technology: Training A Generation of Public Interest Technologists

As the Public Interest Technology (PIT) field grows and matures, we must consider ways to train students to enter the field. New America's Public Interest Technology University Network (PITUN) includes more than 20 colleges and universities. This session will discuss new PIT courses and practicals at universities, as well as give attendees the opportunity to discuss what more can be done to attract students to and develop skills in public interest technology.

  • Date: March 11, 2020
  • Time: 1:30pm – 4:30pm
  • Presenters:
    • Andreen Soley, Project Manager, Public and Private Partnerships, Public Interest Technology, New America
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