Professional Development Workshops, November 1st

Learn from industry leaders about practices that drive outcomes and make governments more effective in the 21st century. All of the ten professional development workshops fulfill continuing education credits.

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10. Running a successful open data program

Presented by

Andrew Nicklin

Andrew Nicklin

Audience

Government leadership, or technical staff interested in starting an open data program.

Timing: Half-day | Morning 

Cities collect and store large amounts of valuable data. Until recently, most data was locked away in filing cabinets, stored in clunky hard to access legacy IT systems and only released through public record requests. An open data program makes city data easily accessible to anyone, at any time, through the internet. A comprehensive data program can clear the way for a city powered by data and transform the relationship between government and public. 

Businesses, residents, visitors, and civil servants expect to have readily available data to aid decision making. Good open data programs meet these expectations while also delivering increased transparency and strong accountability. The Center for Government Excellence’s Open Data Director, Andrew Nicklin will lead a session focused on how to improve work processes, enable collaboration, and optimize service delivery by harnessing the power of data to create greater efficiency and better results for constituents. Cities aren’t simply providers of open data, they are consumers as well.

9. From insurgency to the new normal

Presented by

Tom Loosemore

Tom Loosemore

Audience

CIOs, CDOs, IT and government leadership looking to scale digital services across their organization.

Timing: Half-day | Afternoon 

Intended for those who’ve started digital transformation, this workshop will help digital teams scale their influence across many more services, deepen the impact of digital change in their institution, and solidify essential new ways of working. You'll walk away with a wide range of practical, battle-tested tips, tricks, stories and approaches. You'll also meet others facing similar challenges. 

8. Why your site needs a content strategy

Presented by

Meghan Casey

Meghan Casey

Audience

Communication Directors, PIOs, or digital services staff looking to develop better content for their government website.

Timing: Full-day 

How can you make the case for content strategy? From audit to analysis, from strategy to implementation, this workshop will cover many of the tools and deliverables provided in the book, the Content Strategy Toolkit.

Meghan Casey offers a step-by-step approach for doing content strategy—from planning and creating your content to delivering and managing it. After this workshop, you’ll be able to confidently tackle challenging activities like telling your colleagues what’s wrong with their content, getting the budget to do content work, and aligning stakeholders on a common vision.

7. Developing your digital strategy: Value mapping government technology

Presented by

Simon Wardley

Simon Wardley

Audience

CIOs, IT leadership, or government staff working on developing digital strategy.

Timing: Full-day

On behalf of the government tech in the US, it’s time to start talking about how one size does not fit all. Simon Wardley is a former CEO of a pioneering cloud computing company and a researcher for the Leading Edge Forum. He’s become widely known for a technique called Wardley Mapping that helps business and government leaders understand their technology landscape as it stands today and as it evolves. Simon has been offering this technique for 10 years now, and his following is rather enthusiastic. Leaders who take his workshop swear by the technique. The only workshop he’s running in the US this year is at the Code for America Summit. Read more about Wardley Mapping.

What is a value map?  Like all maps, they are visual representations of the landscape of your business, and they become most useful when they also represent changing conditions over time. A useful map involves two main elements. The first is an organization’s “value chain” — that is, its current business activities as represented by various tools and systems (data center, payment processes, user applications and so forth). An organization’s value chain must be based on the current and future needs of both external and internal customers.  The second element of the value chain map is about plotting evolution and change using a life-cycle graph. By combining the value chain components with the life-cycle stages, technology leaders can create a landscape map that clearly lays out the needs of users and sheds light on how systems must evolve over time.

6. Bringing user-centered practices into government

Audience

Leaders in government who are beginning to introduce user-centered practices and hoping to accelerate their adoption.   

Timing: Half-day | Afternoon

Embracing a user-first approach can help agencies improve the quality of their information and services and save money long-term. This is easier said than done, especially in a highly constrained environment, but many government entities have adopted these practices and seen the benefits, both to the public and to public servants.    

This hands-on workshop will show how creating a user-centered culture can help government agencies improve their services, customer relationships, and performance by making sure that users can access, understand, and use the information provided. IDEO is a global design and innovation consultancy that pioneered bringing a human-centered, design-based approach to helping organizations in the public and private sectors innovate and grow. 

5. The next generation of community engagement

Presented by

Susan Clark

Susan Clark

Audience

Government leadership, communications professionals, and program managers looking to broaden and diversify community outreach.

Timing: Half-day | Morning

There’s an increasing number of new tools for public participation. How you use these tools and techniques will determine the success of your efforts. The next generation of community engagement blends new technologies with the latest evidence from the science of human and social behavior to create powerful practices for more inclusive and constructive community participation. This workshop uses case studies from around the country, Code for America’s Community Engagement Toolkit and field-tested processes that show how to reach beyond the “familiar faces,” get information you can use to make better decisions and develop positive alliances that will yield multiple benefits for your agency. Bring your public participation challenges and learn new approaches you can put into action right away.

4. Recruiting and retaining technical talent

Presented by

David Huebner

David Huebner

Audience

Government leadership, HR staff, CIOs interested in attracting technical talent.

Timing: Half-day | Morning 

How do you find people who can support your technical initiatives? What are the right roles, and how do you market the opportunities? If you’re a government agency trying to attract technical talent, you may find that the type of private-sector technologists you’re after are used to a very different workplace culture. Combine this with budget constraints and special merit rules, and it’s no wonder public sector employers can struggle to find and retain tech talent.

This workshop will focus on strategies to recruit and retain talent. Learn about how other governments have been able to create new roles for technologists, what roles they are creating, and how they are structuring their teams for success.

3. Intro to agile for government

Presented by

Kathryn Kuhn

Kathryn Kuhn

Audience

Anyone looking to introduce agile methodologies into their government agency.

Timing: Half-day | Afternoon 

This workshop is for anyone who wants to know more about Agile development techniques and learn fun and innovative ways to introduce them back into your organizations.  Be prepared for a fast-paced workshop.  We will first teach you some of the basic concepts behind all Agile methods such as Agile Ceremonies, Requirements vs Stories, and Agile Roles.  We will then illustrate those concepts using experiential learning methods (games!).  You will not only play a lot of games, we will also teach you how to run these games yourself and debrief them.  Our goal is to teach you Agile techniques that you can bring back and try right away.  No change orders necessary! Bring an open mind, your enthusiasm for the topic and a great sense of humor.

2. Using data and analytics to measure program success

Presented by

Beth Blauer

Beth Blauer

Audience

Government leadership, program managers, or technical staff wanting to strengthen their use of data to improve program results.

Timing: Half-day | Afternoon 

The Center for Government Excellence will lead a workshop to highlight how analytics is driving change and producing results in cities across the country. Attendees will learn from some of the nation’s leading experts on the analytics capabilities every city should be cultivating. Beth Blauer will explain how the projects were executed, highlighting the keys to success for each project - leadership, staffing, data access, technology, methodology, and organizational positioning. Participants will walk away with a concrete understanding of each project and ideas for replication back home.

1. How to write RFPs for tech projects that work

Presented by

V. David Zvenyach

V. David Zvenyach

Audience

CIOs, Program Managers, or government staff in charge of writing or administering technical RFPs.

Timing: Half-day | Morning 

You can do tech procurements that work without changing procurement policy. 18f and the State of California have shown us that you break up monolithic, waterfall RFPs and recraft them for success. You will leave with both a thorough understanding of best practices and sample language you can take home and use tomorrow.