The best tool for resolving disputes within a design team, for making design decisions based on data rather than opinion, is sitting next to someone who is a real person who wants to accomplish something as they use your design to do it.

— Dana Chisnell, User Researcher, United States Digital Service

Civic Design: User Research Methods for Creating Better Citizen Experiences

Learn how to carry out effective user testing to build better civic tools.

Watch the video on YouTube

2014 Summit

Cyd Harrell

Kavi Harshawat

Do it yourself

Designing For and With People: A User Centered Approach to City Websites

How to move from static to agile, iterative website focused on user needs.

Watch the video on YouTube

2014 Summit

Next Generation of Civic Designers

Dana Chisnell, User Researcher at the United States Digital Service on how public servants are civic designers.

Watch the video on YouTube

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Products you can use


Use CityVoice to quickly gather feedback from your residents. It takes 15 minutes to setup and the responses are presented on a website.

How it works

User Needs

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Tell us how user centered design saved your project

Are you listening to your users? Or do you have a best practice to share? We want to know about it!

Tell us your story