CityVoice makes getting community feedback quick, easy and accessible for residents and actionable for public servants.

You can set up a CityVoice trial in about 15 minutes if you have:

  • A set of locations (for example, properties or neighborhoods) that callers will call in about or from
  • A set of 2-5 questions that you want to ask callers
  • A microphone (for example, using a laptop or phone) to record mp3 audio files

Details:

CityVoice was created to make community feedback quick, easy and accessible for residents and actionable for public servants. It invites residents to participate through on-location signs and flyers; residents call a phone number, enter a location code, and answer structured polls as well as leaving voice answers to open-ended questions. The responses are collected and presented on a public website.

Municipalities can use the data and information collected to get broad overviews of community sentiment on issues as well as drill down to the details of a specific location. In South Bend, CityVoice is being used for a Vacant and Abandoned Properties Initiative and is helping the City prioritize what actions to pursue for over 1000 vacant and abandoned properties.

The team

Partners