CityVoice makes getting community feedback quick, easy and accessible for residents and actionable for public servants.
You can set up a CityVoice trial in about 15 minutes if you have:
- A set of locations (for example, properties or neighborhoods) that callers will call in about or from
- A set of 2-5 questions that you want to ask callers
- A microphone (for example, using a laptop or phone) to record mp3 audio files
- Live: http://www.southbendvoices.com
- Codebase: https://github.com/codeforamerica/cityvoice
- Environment: Ruby on Rails with Twilio for telephone integration.
CityVoice was created to make community feedback quick, easy and accessible for residents and actionable for public servants. It invites residents to participate through on-location signs and flyers; residents call a phone number, enter a location code, and answer structured polls as well as leaving voice answers to open-ended questions. The responses are collected and presented on a public website.
Municipalities can use the data and information collected to get broad overviews of community sentiment on issues as well as drill down to the details of a specific location. In South Bend, CityVoice is being used for a Vacant and Abandoned Properties Initiative and is helping the City prioritize what actions to pursue for over 1000 vacant and abandoned properties.