The City and County of Honolulu partnered with Code for America fellows to make the city's public service website simple, beautiful, and easy to use.
In 2012, the City and County of Honolulu partnered with Code for America fellows Mick Thompson, Diana Tran and Sheba Najmi to fix the city's public service site and present it in a more digestible format. The challenge was that with 75 percent of the state was being served by an outdated website. Rather than forcing this info into a traditional brochure-style site design, the fellows decided on a simpler solution.
Using community interviews and Google Analytics, they discovered what locals had been searching for on the city's website. After engaging in remote user testing, they built a Google-like search site called Honolulu Answers. There was just one problem, they still didn't have quality content.
It was then that the fellows planned a volunteer write-a-thon where locals from the government and community spent the afternoon writing answers to popular questions related to the government.
Today, Honolulu Answers continues to thrive while being redeployed in multiple cities.
More about Honolulu
Honolulu's Brigade is led by community member Burt Lum and is dubbed Code for Hawaii. The group not only serves the City of Honolulu, but the entire state as 75 percent of the State of Hawaii's residents call Honolulu home.