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Our collective action

Our Brigade Network is leading the way with three actions
that you can take for National Day of Civic Hacking.


Map out the record clearance
experience and process

Journey mapping is a method used to look at a person's experience or journey, often in a specific context, and find various touchpoints in this person's experience that are meaningful. On National Day, groups can map what the process of applying for record clearance looks like for an individual in their location, looking for information that will help us better understand the experience of one applying for record clearance. 


Develop a Services
Usability Scorecard

For this action, you’ll conduct user research to find out how various people experience a certain service when going through the record clearance process. For your research, start with a standard set of five questions and ask justice impacted people about using a service in real time.


Create a user-friendly
Know Your Rights website

While we are all entitled to certain rights, particularly when encountering the criminal justice system and record clearance  process, many times we don’t know what they are. Easy access to this information that is readily available and user-friendly is a need across the country. For National Day, groups can build a site that transforms public information into user-friendly content that effectively informs people of their rights.

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