At 50+ events nationwide, civic-minded participants focused on
record clearance projects to help those impacted by the criminal justice system.
Across the nation, Brigades worked on local projects that identified and worked to ease challenges associated with record clearance.
In collaboration with National Expungement Week and other local criminal justice community organizations, National Day of Civic Hacking attendees came together to create journey maps of the record clearance process, evaluate the usability of existing record clearance services, and create user-friendly rights guides for justice-impacted individuals.
Journey Mapping the Record Clearance Process
Journey mapping is a method used to look at a person's experience or journey, often in a specific context, and find various touchpoints in this person's experience that are meaningful.
On National Day, attendees at 24 events mapped the process of applying for record clearance in their location, looking for information that will help us better understand the experience of one applying for record clearance.
Developing a Services Usability Scorecard
Expungement processes vary significantly across the country. Attendees at 15 events conducted user research to find out how various people experience various services when going through the record clearance process.
"[A Service Usability Scorecard] not only allows us to compare different states but also see where there may be patterns. By using the same metrics to compare processes in different states we can ensure that we have the same baseline comparison. It can also allow us to understand what, where, and how to target reforms in each of the states. "
Creating a User-Friendly Know Your Rights Guide
While we are all entitled to certain rights, particularly when encountering the criminal justice system and record clearance process, many times we don’t know what they are. Attendees at 19 events created ways to easily access this information in a user-centered way so that everyone is effectively informed of their rights.
Over the coming months, these prototypes will be developed and tested to provide local information to people who need access to expungement remedies.