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#CfA Summit Day 3 from the Main Stage

#CfASummit wrapped up today with talks that had the audience on their feet. Today addressed how governments across the US and abroad are changing their culture, using the tools, and embedding values of 21st century government. Some of these values are empathy, autonomy, and continuous learning. We heard from governments and community organizers who have embedded these values and are doing the work and changing people’s lives in the process.

The Takeaways:

Governments are incredibly diverse because they reflect the communities they serve. 21st century government, tools, and the values we embed honor this diversity by delivering the best possible user-centered, human-centered services for the people, by the people.

Quotes from Day 3:

Kellan Elliot McCrea, Chief Technology Officer, Etsy

Kellan Elliot McCrea, Chief Technology Officer, Etsy

4 things you must do to create a diverse, inclusive learning culture to support sustainable long-term change:

“Reflect honestly. Take risks confidently. Invest. Teach.

And then you do it again, and hopefully you do it faster, with higher confidence, and you get better at it.”

 

Nicole Neditch, Senior Director of Government Practices, Code for America

Nicole Neditch, Senior Director of Government Practices, Code for America

“Government services have to work for everyone.”

 

Aaron Ogle, Director of Civic Technology, City of Philadelphia

Aaron Ogle, Director of Civic Technology, City of Philadelphia

“Everything is about the user, because in the case of city government the user is our neighbor.”

 

Ben Smithgall, 2015 Pittsburgh Fellow, Code for America and Laura Meixell, Analytics and Strategy Manager, City of Pittsburgh

Ben Smithgall, 2015 Pittsburgh Fellow, Code for America and Laura Meixell, Analytics and Strategy Manager, City of Pittsburgh

“Closed data creates a closed process that leaves people out of the loop.” -Ben

“We challenge you to figure out where you can open up communication.” -Laura

 

Ade Adewunmi, Digital Strategy Advisor, United Kingdom Government Digital Service

Ade Adewunmi, Digital Strategy Advisor, United Kingdom Government Digital Service

“Delivery is not complicated, it’s just hard. I’ve never met a public servant who does it because they wanted easy work. We do it because it’s worthwhile.”

 

Erie Meyer, Founding Member, United States Digital Service

Erie Meyer, Founding Member, United States Digital Service

Erie’s Policy Finishing School for technologists:

Write things down in plain language.

Ask interesting questions.

Make it easy to help you.

Cultivate the karass.

 

Efrem Bycer, Director of Economic Development, Code for America

Efrem Bycer, Director of Economic Development, Code for America

“Promote inclusive economic work that improves the ways in which government and business interact, and bridge the skills gap.”

 

Grant Smith, 2015 West Sacramento Fellow, Code for America and Jon Robinson, Deputy City Manager, City of West Sacramento

Grant Smith, 2015 West Sacramento Fellow, Code for America and Jon Robinson, Deputy City Manager, City of West Sacramento

Jon Robinson, Deputy City Manager, City of West Sacramento

Code for Boston nicely summed up the significance of Grant, Jon, and the 2015 West Sacramento Fellowship team’s work: “Food is data. Food is fuel. Food is necessary. Awesome work.”

 

William Tyner, 2015 Albuquerque Fellow, Code for America and Mark Leech, Applications Services Group Manager, City of AlbuquerqueWilliam Tyner, 2015 Albuquerque Fellow, Code for America and Mark Leech, Applications Services Group Manager, City of Albuquerque

Drew Bird Photo | Visual Storyteller

“What happens to impede gaining skills needed to achieve upward mobility? Life happens.”

 

Dan Hon, Editorial Director, Code for America

10-2-15-code-for-america-AM-drew-bird-photo-0328

“Making policy based on data and user needs requires digital services that support feedback loops.”

 

Jaron Benjamin, Vice President of Community Mobilization & National Advocacy, HousingWorks

Drew Bird Photo | Visual Storyteller[#CfASummit wrapped up today with talks that had the audience on their feet. Today addressed how governments across the US and abroad are changing their culture, using the tools, and embedding values of 21st century government. Some of these values are empathy, autonomy, and continuous learning. We heard from governments and community organizers who have embedded these values and are doing the work and changing people’s lives in the process.

The Takeaways:

Governments are incredibly diverse because they reflect the communities they serve. 21st century government, tools, and the values we embed honor this diversity by delivering the best possible user-centered, human-centered services for the people, by the people.

Quotes from Day 3:

Kellan Elliot McCrea, Chief Technology Officer, Etsy

Kellan Elliot McCrea, Chief Technology Officer, Etsy

4 things you must do to create a diverse, inclusive learning culture to support sustainable long-term change:

“Reflect honestly. Take risks confidently. Invest. Teach.

And then you do it again, and hopefully you do it faster, with higher confidence, and you get better at it.”

 

Nicole Neditch, Senior Director of Government Practices, Code for America

Nicole Neditch, Senior Director of Government Practices, Code for America

“Government services have to work for everyone.”

 

Aaron Ogle, Director of Civic Technology, City of Philadelphia

Aaron Ogle, Director of Civic Technology, City of Philadelphia

“Everything is about the user, because in the case of city government the user is our neighbor.”

 

Ben Smithgall, 2015 Pittsburgh Fellow, Code for America and Laura Meixell, Analytics and Strategy Manager, City of Pittsburgh

Ben Smithgall, 2015 Pittsburgh Fellow, Code for America and Laura Meixell, Analytics and Strategy Manager, City of Pittsburgh

“Closed data creates a closed process that leaves people out of the loop.” -Ben

“We challenge you to figure out where you can open up communication.” -Laura

 

Ade Adewunmi, Digital Strategy Advisor, United Kingdom Government Digital Service

Ade Adewunmi, Digital Strategy Advisor, United Kingdom Government Digital Service

“Delivery is not complicated, it’s just hard. I’ve never met a public servant who does it because they wanted easy work. We do it because it’s worthwhile.”

 

Erie Meyer, Founding Member, United States Digital Service

Erie Meyer, Founding Member, United States Digital Service

Erie’s Policy Finishing School for technologists:

Write things down in plain language.

Ask interesting questions.

Make it easy to help you.

Cultivate the karass.

 

Efrem Bycer, Director of Economic Development, Code for America

Efrem Bycer, Director of Economic Development, Code for America

“Promote inclusive economic work that improves the ways in which government and business interact, and bridge the skills gap.”

 

Grant Smith, 2015 West Sacramento Fellow, Code for America and Jon Robinson, Deputy City Manager, City of West Sacramento

Grant Smith, 2015 West Sacramento Fellow, Code for America and Jon Robinson, Deputy City Manager, City of West Sacramento

Jon Robinson, Deputy City Manager, City of West Sacramento

Code for Boston nicely summed up the significance of Grant, Jon, and the 2015 West Sacramento Fellowship team’s work: “Food is data. Food is fuel. Food is necessary. Awesome work.”

 

William Tyner, 2015 Albuquerque Fellow, Code for America and Mark Leech, Applications Services Group Manager, City of AlbuquerqueWilliam Tyner, 2015 Albuquerque Fellow, Code for America and Mark Leech, Applications Services Group Manager, City of Albuquerque

Drew Bird Photo | Visual Storyteller

“What happens to impede gaining skills needed to achieve upward mobility? Life happens.”

 

Dan Hon, Editorial Director, Code for America

10-2-15-code-for-america-AM-drew-bird-photo-0328

“Making policy based on data and user needs requires digital services that support feedback loops.”

 

Jaron Benjamin, Vice President of Community Mobilization & National Advocacy, HousingWorks

Drew Bird Photo | Visual Storyteller](http://www.codeforamerica.org/blog/wp-content/uploads/2015/10/10-2-15-code-for-america-AM-drew-bird-photo-0807.jpg) “We won. The city finally passed the law that protected some of the most vulnerable New Yorkers.” -On using data to show the City of New York numbers on homelessness, the AIDS epidemic, care, and possible City savings.

 

Eddie Tejeda, Co-Founder, OpenOakland and Whitney Barazoto, Executive Director, Oakland Public Ethics Commission

Drew Bird Photo | Visual Storyteller

“Many of us were technical, but we wanted to build more than tools: lasting relationships.”-Eddie

“Opening data brings transparent and more ethical government.”- Whitney

 

Catherine Bracy, Senior Director of Partnerships and Ecosystem, Code for America

Drew Bird Photo | Visual Storyteller

“How can we build relationships between residents and governments that are based on collaboration and trust?”

 

David Driskell, Executive Director of Community Planning & Sustainability, City of Boulder

Drew Bird Photo | Visual Storyteller

“Create multiple integrated conversations so that people are talking to each other and most importantly listening to each other.”

 

Julie Steenson, Deputy Performance Officer, City of Kansas City, MO

Drew Bird Photo | Visual Storyteller

“Data has to be embedded in your actual decision making.”

 

Sam Vaughn, Program Mentor, City of Richmond, CA

10-2-15-code-for-america-AM-drew-bird-photo-0532

“Society is only as great as the least of its citizens.”

 

Ernie Hsiung, 2015 Miami-Dade Fellow, Code for America and Mike Sarasti, ‎Program Manager, Miami-Dade County

10-2-15-code-for-america-AM-drew-bird-photo-0561

“Lack of engagement erodes trust between governments and citizens.”

 

Dana Chisnell, User Researcher, United States Digital Service

Drew Bird Photo | Visual Storyteller

“Design is a beacon that can pull government towards the now.”

 

Jennifer Pahlka, Code for America Founder and Executive Director

Jennifer Pahlka, Executive Director, Code for America

“The problems we face are large but our community is getting larger and we’re getting stronger. That is what I take away from the Summit each year, and I want to thank all of you.”

While #CfASummit ended today—the work of 21st century government never ends. We are thrilled and inspired by all of you who joined us at the Summit. We’ll carry the lessons we learned, relationships we formed, and energy we gained with us throughout the year. We hope you’ll do the same. Looking forward to seeing you back in Oakland next year for the 2016 Code for America Summit, November 2-4!

Thanks to Drew Bird for all photos www.drewbirdphoto.com